Frequently Asked Questions

The exhibition is generally the least busy on weekday afternoons. If you’re interested in seeing this exhibit with fewer guests in the galleries, we recommend visiting then.

We offer an extensive audio guide at the exhibition for an additional fee. There are no docent tours of this exhibition.

We generally recommend this exhibit for visitors aged 12 and up. However, we ultimately allow parents and guardians decide if their child is mature enough for this exhibition and its content. Our exhibition is professionally curated to provide a thought-provoking and educational experience.

The exhibition is open through April 2025 for a limited time before visiting other cities around the world.

To ensure your preferred date and time, pre-purchased tickets are highly recommended.

You can use your phone or camera to take pictures, but flash, tripods, selfie sticks, or any other devices that can disturb the other visitors’ movements or vision are not allowed.

Yes, the Graceland Exhibition Center is wheelchair accessible.

In addition to the audio guide, we can provide a text-based version of the guide. All displays and objects throughout the exhibit have individual descriptions, and all videos are subtitled.

To purchase tickets, click here.

You can reach out to the Graceland Exhibition Center via email at [email protected] or via phone at (800) 238-2000.

You can reach out to the Graceland Exhibition Center via email at [email protected] or via phone at (800) 238-2000.

We recommend that all guests arrive at the venue at least 10 minutes prior to the time stated on their ticket. Due to the high volume of visitors to the exhibition, immediate access to the galleries is not guaranteed and guests should expect to queue briefly before entering the exhibition.

There are no refunds and no cancellations, however you are able to exchange your future tickets for another time with 48 hours’ notice. To exchange your future tickets, please contact Graceland Exhibition Center via email at [email protected] or via phone at (800) 238-2000.

Patrons supporting persons with disabilities receive free admission to the exhibit and do not require an entry ticket. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.

A group discount is available for groups of 15 or more. Please visit our group tickets page to submit your group booking request.

There is special pricing available for seniors and children. There are also discounts for groups of 15+. Please visit our group tickets page to submit your group booking request.

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks, suitcases, and duffle bags are not permitted in the exhibit.

Wheelchairs, walkers, and scooters are all permitted.

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us in advance.

Strollers are permitted within the Graceland Exhibition; however, to ensure the safety and comfort of all guests, we kindly ask that they not be brought into the exhibition. Please consider parking your strollers outside the exhibit entrance. Our staff will be happy to assist in showing you the best location to place your stroller before entering.

No, the Graceland Exhibition Center does not offer a coat check service.

Masks are not required for entry to the exhibit. We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

There are two restroom areas in the Graceland Exhibition Center. The restrooms are ADA-accessible. It is strongly recommended that guests use the restrooms BEFORE they enter the queue in the galleries.

Parking is available at the Graceland parking lot. Parking is $10.00 for standard vehicles and $15.00 for over-sized vehicles like RV’s, trailers or semi-trucks.

• Backpacks, suitcases, and duffle bags are not permitted in the exhibit.
• Weapons of any kind, including firearms, mace, pepper spray, knives, sharp objects, bats, clubs, tasers, etc.
• Outside food or beverage (Water bottles with sealable caps are permissible) (Exceptions will be made for those with medical requirements and/or special needs.
• Professional camera equipment (e.g., monopods; bipods; tripods; selfie-sticks, etc.).
• Laser pointers or flashlights.
• Illegal drugs/alcoholic substances (current prescription medication in the original container is permitted, provided the guest produces identification matching the prescription container).
• Cans (including aerosols), bottles, boxed liquids, metal, glass, or other insulated containers.
• Pets, other than service animals.
• Signs, posters, or garments with offensive language, phrasing, or symbols.
• Noisemakers, air horns, bells, bull horns, whistles, etc.